The Basics of Using a Hotel Reservation System at Your B&B
October 10, 2019
Updating your hotel technology to include a reservation system for B&Bs can benefit your business in many different ways. Here’s what you need to know to get started:
Learn All About the Reservation System for B&Bs
To put it simply a reservation system for B&Bs and small, independent, hotels makes it easy to accept direct bookings through their website.
Without a reservation system in place, accommodation operators are forced to respond to online inquiries and complete the bookings manually. While the concept of a reservation system is simple, it’s imperative that B&B operators select the right software for their property. It’s important to have a reservation system that integrates with all other existing technology and compliments the online marketing strategy and social networking strategy of the hotel.
Evaluate its Features
After learning more about the general purpose and function of a reservation system, you need to consider the various features it can offers. The most important features to look for in B&B reservations software include:
- Mobile Capabilities
The best reservation systems for B&Bs are going to allow you to accept bookings from mobile devices and also manage your B&B from your own.
- Automated Messaging
In addition to accepting online reservations, the system needs to be able to send out automatic confirmation messages to guests, reminder messages and other relevant communications, such as those that include local guides or promotional codes.
- Advanced Reporting Technology
Premier reservation systems will collect big data, all of which can be very useful to growing your business and increasing your direct bookings. In addition to collecting this data, your system also should compile it into quick, informative and easy-to-digest reports.
- Secure Online Payment Processing
Your reservation system needs to be able to accept payments from people around the globe, all while verifying that the process is safe and secure. This is the only way to earn the confidence of your future guests.
Consider the Benefits
Once you know which features you want and need, you need to realize the benefits that will soon be on the way. A hotel reservation system for B&Bs will allow you to increase your direct bookings while also effectively managing your distribution strategy through its channel manager. It will streamline operations and decrease the amount of time you need to spend in the office taking care of administrative tasks.
Ultimately, the hotel reservation system that you choose will have a direct impact on the guest experience at your property, and will encourage people to recommend your B&B to their family members and friends.